Problems with Online Access

Current UNTHSC students, faculty, and staff can access library resources from off-campus locations and using other networks.

Normally, you will be prompted to log in with your UNTHSC network user name and password when you try to access a restricted resource. To avoid this, or to access other resources on the network, log in first using the free VPN software provided by the Helpdesk & Client Services Department [1].

If you encounter problems when trying to access our resources, use the table below to contact the appropriate department for support.

Problem	Contact for Support (Monday - Friday, 8:00 A.M. - 5:00 P.M.)
Can access library resources, but having trouble finding useful information	Library Research Services Office: stop by LIB-222, call 817-735-2070, or use the Ask Us [2] form
Can't log in to one of these resources: Exam Master Job & Career Accelerator LearningExpress Library SciFinder Scholar	These require an individual account with a separate user name and password combination. Accounts are free of charge; see the A-Z Database List [3] for more information. If you need assistance, stop by LIB-222 or call 817-735-2070.
Having trouble accessing another library resource	Library Research Services Office: stop by LIB-222, call 817-735-2070, or use the Ask Us [2] form
Unable to log in successfully from outside the UNTHSC network	Helpdesk & Client Services: stop by LIB-219, call 817-735-2192, or send an e-mail message to hschelpdesk@unthsc.edu [4]
Need help with VPN software	Helpdesk & Client Services: stop by LIB-219, call 817-735-2192, or send an e-mail message to hschelpdesk@unthsc.edu [4]
Unable to connect to UNTHSC network or library resources due to a suspected hardware problem	Helpdesk & Client Services: stop by LIB-219, call 817-735-2192, or send an e-mail message to hschelpdesk@unthsc.edu [4]