Comments from 2016

Comment: Room 304 is connected to light sensors. I'm an earlier morning studier and tend to use either room 304 or 306. However, room 304's light will continue to shut off every 10-15 minutes, which means I have to leave the room and walk into the general area to get the lights to turn on. Can we fix this? Also, room 306 has an unpleasant odor, which is been an issue for multiple semesters now. I'm not sure if it's due to drink spills or what, but there are some days that I can't use this room because of the smell. Submitted on Wednesday, September 28, 2016

Response: Thanks for letting us know about the problems in Rooms 304 and 306. We try to stay on top of building problems and greatly appreciate it when we receive feedback about what is or isn't working so well. In response to your specific comments, we will have Facilities investigate the operation of the light control motion sensor in Room 304. Those devices are adjustable so hopefully the one in 304 can be calibrated to work better for studiers. Regarding Room 306, we will turn in a work order to have the carpet cleaned and investigate having the old vinyl wallpaper removed and replaced with a few coats of paint. Thanks again and please let us know if you notice other building problems.

Update, 9/29/2016: A technician replaced the light control motion sensor in Room 304 on Thursday morning with a new device and moved it to the center of the room's ceiling. We believe this should fix the previous problem. Please let us know if you continue to experience issues with the lights in the room. 

Dan Burgard
Library Director

Comment: Hi. I realize that the third floor is considered group collaboration floor which means people can collaborate out loud while studying. I like this floor so that I can go over concepts with my friends. We are currently studying for our boards exams - the most important exam of our entire career- and there are meetings being held all over the middle of the floor (despite all the empty rooms) with people yelling and being very disrespectful to the students around. This school is HUGE and I find it hard to believe that there isn't any other place to hold meetings. There isn't enough room on the fourth floor, we already tried to move. These people are being so incredibly distracting and have zero regard for others. It has never been so loud on the third floor before. This is really stressing the majority of students out. We pay so much tuition and hope we can have a peaceful place to study that faculty isn't taking over. Submitted on Wednesday, May 25, 2016

Response: Thank you for submitting your comments.  We do rely on students to let us know when we have noise problems in the library.  We will address the specific problem you mention today (5/25) and will also begin to work on some possible longer range methods to help with the noise.  We might try some new signage and will also reinforce our “noise messaging” when we talk with student groups in orientations and at our main service points.  We are also investigating the addition of white noise generators on the top floor and a portion of the middle floor.  If things go well with functionality and funding, I think we might be able to get some noise generators installed by the fall semester.

Thanks again for letting us know about the noise problem.  Please don’t hesitate to get in touch if you have other comments or ideas.

Dan Burgard
Library Director

Comment:  I am giving my suggestion about library rooms. In the library study rooms, there is a lack of number of lights. In some rooms, up to half of lights are not working. This is not good for the student. It will affect their eyes. Moreover, wifi networks are not working in some of the rooms. If more than 3-4 people meet in the rooms, it is difficult to work through wifi and lack of Ethernet plugs. Submitted on Tuesday, May 10, 2016

Response: Thank you for taking the time to submit your suggestions. We will immediately turn in a request to have all of the study room lights checked and replaced if necessary. We will also work with IT to check the wireless signal strength in all of the study rooms and to make sure that any available Ethernet connections are working.

Dan Burgard
Lewis Library Director

Comment: I really like studying with the metal portable standing desks in the library. It allows me to study at any table and stand which has not only helped me stay awake while studying better but it also helps decrease my back pain from hunching over my computer all day. My only complaint is that I wish there were more, I have trouble finding them sometimes. Thank you! :) Submitted on Wednesday, April 6, 2016

Response: Thanks for your comment! We're so glad you like using the portable standing desks.
Update - 4/29/2016 - Two of the metal portable standing desks are now available for check-out at the service desk!  

Dan Burgard
Lewis Library Director

Comment: The badge reader for the 3rd floor printer is not reading badges. Submitted on Tuesday, February 8, 2016

Response: Thanks for your comment! The 3rd floor printer does appear to be reading badges. If you continue to have problems using this printer, please try a different one or stop by the library service desk and we’ll be happy to assist you further.

Dan Burgard
Lewis Library Director