Comments from 2015

Comment: I really like the standing desk. Thank you so much for getting them. Submitted on Tuesday, November 24, 2015

Response: Thank you for your comments! We are happy to hear that you like the standing desk. We will be adding more and will experiment with different models.

Dan Burgard
Lewis Library Director

 

Comment: I enjoy and appreciate all the facilities here at Gibson Lewis Library.

I particularly like how there are separate floors for group studying and silent study. However on the third floor, often it is observed there is loud laughing and talking which seems to disturb all other students. It goes on for a couple hours at least and we would really appreciate it if there were more regulations regarding this behavior. Thank you so much for this great library. Submitted on Thursday, July 30, 2015

Response: Thank you for your comments! We are very glad that you enjoy using the library. The middle (3rd) floor is our collaborative commons area, so it is often used by groups to study or work on projects. If you find a group is being too disruptive, please stop by the service desk near the entrance to ask for assistance.

We will be adding additional private study spaces on the 3rd floor very soon. In the meantime, we encourage you to take advantage of the private study spaces available in the quiet area on the 4th floor.

Dan Burgard
Lewis Library Director

 

Comment: Please remind or put up a sign that the 3rd floor is still a library and not a social gathering place. Submitted on Thursday, July 16, 2015

Response: The middle floor of the library is specifically designed to be a collaborative space.  It is not meant to be either a quiet space or a social space but rather a place where groups can work together on course work or research projects.  We hope that people will be courteous when using the floor and not be disruptive of others' use of the space.  If there are specific instances when a group is being too loud, I encourage you to seek assistance at the Library Service Desk near the entrance.  The library employees there will be happy to help resolve the issue. 

The library is planning on developing a quieter section on the middle floor.  We will soon be moving out the bookshelves that remain on the floor and replacing them with some furniture meant to be used for individual reflective study and work.  In the meantime, if you need study space that is definitely meant to be quiet, I encourage you to use the library's top floor.

Dan Burgard
Lewis Library Director

 

Comment: On the 4th floor the alarm attached to the emergency exit door beeps about every 5 minutes and it is rather distracting. Please look in to eliminating this nuisance on the quiet floor. Thank you! Submitted on Tuesday, June 23, 2015 

Response: Thank you for letting us know about that.  The chirping sound is an indication that the alarm's battery is going dead.  We will have it changed ASAP.

Dan Burgard
Lewis Library Director

 

Comment: Is there a way to get full access to articles in the journal Pharmacology Biochemistry & Behavior? Without having to purchase the article? Submitted on June 4, 2015

Comment: I just got my article from Pharmacology Biochemistry and Behavior by tackling it from other direction. But, that brings up a pet peeve: why do I have to go 'around' the problem of getting article? That is, I have to know which Science Direct choice to make, etc. Submitted on June 4, 2015

Response: Thank you for passing along your comment. I am sorry to hear that you initially had trouble accessing an article but also happy that you were eventually able to retrieve the full-text. We are always trying to make our electronic offerings more accessible and appreciate when people notify us of trouble. With the goals of improving our operation and helping you with future searches, one of our librarians will contact you soon to with more information about the specific challenges involved in retrieving journal articles.

Thanks again for passing along your concerns.

Dan Burgard
Lewis Library Director

 

Comment: The sanitizing wipes on the fourth floor have been empty for a few days. Could they please be refilled more often? The sanitizing spray next to the ladies room is also spraying into the wall, and not dispensing properly straight down. In the future should we direct these requests here or to the janitorial staff? What is their email? Thank you. Submitted on February 22, 2015

Response: Thank you for your helpful suggestions. We try to stay on top of these types of issues but really rely on students and others to let us know when things are not working correctly. You can keep directing such comments to library staff and we will work with Facilities to get things fixed up.

We will make sure to check on the sanitizing wipes more often and will check into the spray problem. Hopefully, we can get this straightened out quickly.

Thanks again for your helpful comments.

Dan Burgard
Library Director

 

Comment: Hi, the fourth floor has a shortage of portable lamps. We students find they are especially useful because the timed lights in rooms usually go off every 10 minutes and we are so focused it's a bother sometimes to get up and wave at the sensors, or we would just like some yellow light instead of all of the bright white lights instead for studying. The new study pods are excellent; they are spacious and even have a white erase board in front of us! Some of the areas could use a lamp though. Could the library please consider purchasing more lamps for students to use throughout the library and especially the fourth floor? Thank you very much for being so responsive to previous requests. Submitted on February 22, 2015 

Response: Thank you very much for your excellent suggestions!  We appreciate that you took the time to help us improve our service.  We will definitely buy some more lamps and will see if we can find some that offer different color light rather than just basic bright white.

Thanks again.

Dan Burgard
Library Director